Charmant's Customer Service Department is staffed with well trained and knowledgeable representatives ready to take orders and provide accurate information. Charmant considers service a large part of our business and we stand behind the exceptional service we provide.
Quality service demands a climate of commitment to customer satisfaction. The trained professionals of our in-house customer service team personally answers every call to our toll free numbers. They are dedicated to providing personalized service and product assistance for you, whenever you need it.
A new ordering system has also been implemented that enables clients to place orders 24 hours a day. The system is designed to maximize ease of placing orders and can be accessed through the company's website, www.charmant.com/usa.
Highlights of the Ordering System
- Fastest search engine in the industry
- Large front and side views available for each frame style in the online catalog
- Lab ship-to availability
- User can set-up their own "My Collection" to keep frequently viewed items on hand for instant access on the Charmant ordering site
- User can predefine unlimited shopping carts for repeat orders if desired
- Secure log-ins for each user
Charmant Group Customer Service professionals are available Monday - Friday, 8:30 am to 6:00 pm EST. Telephone 800.645.2121. After normal business hours our automated order taker will record your order or inquiry. You may also fax your order 24 hours-a-day, 7 days-a-week at 800.443.2238 or use our online ordering system.